Privacy Policy
At R System Cleaning, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our cleaning services or visit our website.
1. Introduction
This Privacy Policy applies to all personal data collected by R Cleaning, a cleaning company based in Brussels, Belgium. By using our website or engaging with our cleaning services, you consent to the practices outlined in this policy.
2. Data We Collect
We may collect and process the following personal data:
- Personal Information: Name, address, phone number, and email address when you contact us or request a service.
- Payment Information: Details for processing payments, such as billing address and credit card information.
- Service Details: Information about the cleaning services requested or provided, including your preferences and feedback.
- Website Usage Data: Information about how you interact with our website (please refer to the Cookies Policy section below for more details).
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To provide and deliver our cleaning services.
- To communicate with you regarding your service requests, appointments, or any issues that may arise.
- To process payments for services rendered.
- To improve our services and customer experience.
- To comply with legal obligations, if necessary.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected. If you no longer wish to receive communications from us, you can opt out, and we will remove your information from our records, unless retention is required by law.
5. Data Protection
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. We use industry-standard encryption to protect payment data during transmission.
6. Sharing Your Data
We do not sell or share your personal data with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers (such as payment processors) who assist us in operating our business, provided they agree to protect your data.
- Legal Compliance: We may disclose your information if required by law, to comply with legal obligations, or to protect the rights and safety of R Cleaning or others.
7. Your Rights
As a resident of Belgium, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can ask us to correct any inaccuracies in your personal data.
- Deletion: You can request that we delete your personal data, subject to certain conditions.
- Objection: You can object to the processing of your personal data in certain circumstances.
- Portability: You can request that your personal data be transferred to another organization in a structured, commonly used format.
To exercise any of these rights, please contact us at info@rsystemcleaning.be.
8. Cookies Policy
What are Cookies?
Cookies are small text files that are stored on your device (computer, phone, or tablet) when you visit our website. They allow our website to remember your preferences, help us understand how you use our site, and provide a better user experience.
Types of Cookies We Use
We use the following types of cookies on our website:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic functions such as security, network management, and accessibility.
- Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the site’s performance.
- Functionality Cookies: These cookies allow the website to remember your choices, such as language preferences, and provide enhanced, more personalized features.
- Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns. We may use these cookies to show you ads based on your interests.
How to Manage Cookies
You can control the use of cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that some parts of our website may not function properly if you disable cookies.
For more detailed information on how to manage cookies, visit aboutcookies.org.
Consent
By using our website, you consent to the use of cookies as described in this policy. If you do not wish to accept cookies, you can adjust your browser settings, but this may limit your experience of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the bottom will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us: